Contact Level UP Studio
We are a small independent design studio making hand-drawn stream graphics for Twitch, YouTube and VTuber creators. Everything we sell is a digital download — nothing is shipped physically.
Customer support
The fastest way to reach us is email. We answer every message ourselves, usually within 24 hours, Monday to Friday.
- Email: lvlup.studio.off@gmail.com
- Discord: discord.gg/FG3BkrmEpz — setup help channel, usually the quickest for installation questions
- Support hours: Monday–Friday, 9:00–18:00 (Central Time)
Business details
- Business name: Level UP Studio
- Location: Prospect Heights, Illinois, United States
- Website: lvl-up.studio
- Also selling on: Etsy (StreamFactory) and vGen
What we can help with
- download or access problems after an order
- missing or corrupted files
- setup and installation in OBS, Streamlabs and StreamElements
- compatibility questions before you buy
- licence questions and commercial use
- refunds and order issues
If your message is about an existing order, please include your order number and a short description of the problem. Screenshots or a short screen recording help us answer in one reply instead of three.
How ordering works
All products are digital. After payment you receive a download link by email immediately — there is no shipping, no waiting and no physical delivery. Prices are shown in US dollars and payment is processed securely by Shopify; we never see or store your card details.
Policies
Before opening a dispute or chargeback, please write to us first — in almost every case we can fix the problem the same day.